TSAStore.shop Support

We’re here to help with any questions, suggestions, or concerns you may have before, during and after you shop. If a quick scan of the FAQs doesn’t help, feel free to give us a call or send a message. If it’s about an existing order, please include your order number.

Filling out a DHS Form 1501?

c/o C. Forbes Inc.
12830 West Creek Pkwy.
Suite G
Richmond, VA 23238

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Frequently Asked Questions

Please read our FAQ before sending us a message.

When filling out a DHS Form 1501, use the following:
c/o C. Forbes, Inc.
12830 West Creek Pkwy.
Suite G
Richmond, VA 23238

(Revised Jan. 10, 2024)

We offer flat shipping table rates as follows:

Based on cart total. (lower 48)

  • $0 – $9.99 = $4.99
  • $10.00 – $24.99 = $9.99
  • $25.00 – $49.99 = $14.99
  • $50.00 – $74.99 = $19.99
  • $75.00 – $99.99 = $24.99
  • $100.00 – $149.99 = $29.99
  • $150.00 – $249.99 = $35.99
  • $250.00 – $499.99 = $49.99
  • $500.00+ = $74.99

Due to increased cost – HI, AK, PR – $49.99 flat rate applies.

Free shipping promos exclude HI, AK, PR.

Need it rushed? Expedited options are available at checkout.

Selecting expedited shipping will also rush your order processing as needed.

Catalog orders cannot be rushed.

Shadow Box orders cannot be rushed.

Orders received after 3pm EST. are processed next business day.

(Revised Jan. 31, 2024)

We offer expedited + express flat shipping rates as follows:

Expedited Flat Rate Schedule (2 – 3 Day)

(ground or air) (2-3 days)

The following shipping flat rates apply to all orders to the continental United States. (US48)

  • $0 – $9.99 = $9.99
  • $10.00 – $24.99 = $19.99
  • $25.00 – $49.99 = $29.99
  • $50.00 – $74.99 = $39.99
  • $75.00 – $99.99 = $49.99
  • $100.00 – $149.99 = $59.99
  • $150.00 – $249.99 = $79.99
  • $250.00 – $499.99 = $99.99
  • $500.00+ = $149.99

Express Flat Rate Schedule (12 – 48 hrs.)

Next-Day (ground or air) (12-48 hrs)

The following shipping flat rates apply to all orders to the continental United States. (US48)

  • $0 – $9.99 = $19.99
  • $10.00 – $24.99 = $39.99
  • $25.00 – $49.99 = $59.99
  • $50.00 – $74.99 = $79.99
  • $75.00 – $99.99 = $99.99
  • $100.00 – $149.99 = $119.99
  • $150.00 – $249.99 = $143.99
  • $250.00 – $499.99 = $199.99
  • $500.00+ = $299.99

Additional Terms:

  • Shipping to AK, HI, PR, DPO, APO = $49.99
  • Expedited AK, HI, PR, DPO, APO = $99.99 (for EXPRESS, call for quote)
  • Expedited/Express shipping does not apply to CATALOG ORDERS. Please choose standard shipping flat rate at checkout and allow 4 – 6 weeks.
  • Free Shipping Promotions: When active this method only applies to US 48 contiguous states and is standard flat rate.
  • PO Boxes NOT allowed. Please provide a physical delivery address.
  • Items containing Lithium Batteries cannot be shipped via air freight services and are available in the contiguous 48 US States only.
  • Expedited/Express shipping may be suspended during peak shipping seasons. If rush shipping is needed during these times – call for a quote.

Orders are generally processed within 1-2 business days. Typical standard delivery times are as follows.

  • In-stock Items: 2-5 business days
  • Personalized Items: (Awards, etc.): 7-10 business days from art approval.
  • Catalog Items: Times vary, avg. 4-6 weeks

Standard ground transit times vary depending on your location (in-stock orders originate from our Richmond, VA fulfillment center.)

You may select an expedited flat rate for faster delivery. (excludes catalog)

Production and handling can not be rushed on Shadow Box Awards.

Please note you may expect extended delivery times during holidays and Government year end. (July – Sept)

This store does not offer a customer account area for order tracking and history. This feature has been disabled due to security reasons. Shoppers use the store in “guest mode” and all order communications are sent to the email you provide when ordering, including order confirmations and invoices.

Contact our support team for additional information and order status. (top bar of the shop) Please have your order date and/or email handy.

See other FAQ regarding order processing and delivery times.

We use industry best encryption with our networks and our facilities are restricted to authorized and vetted employees only. We do not retain any payment information for added security.

Your order is processed by an in-house team of full-time and vetted fulfillment associates to ensure quality and timely delivery. In-stock orders are packed and shipped usually within 1 to 2 business days. Express orders are rushed, packed and shipped same-day. (If received before 3pm)

Awards cannot be express-shipped, as they are made to order and require 1 day of production time.

Please see the other shipping and delivery FAQs for more.

You will receive an order confirmation immediately when you order is placed to the email used at checkout. This serves as your receipt and invoice. (check your spam folder)

Shipping confirmation and tracking comes from UPS.

If you’re not 100% satisfied with your order, please let us know and will try to make it right.

Generally, new, unused, and unopened items are returnable for a refund or exchange, minus shipping costs, within 30 days. Start your return by calling or emailing customer service. Please reference your order number.

If you have a problem with your carrier or package damage, please address that with your carrier’s customer service.

Return restrictions may apply for sale / clearance merchandise.

All users shop in “guest mode” keeping each visit to the shop more secure. There are no publicly accessible account areas storing your personal information or order history. We do not keep sensitive information in our controlled systems. All information stored is attached to a unique order ID which stays with that order throughout the fulfillment process, available only to shop managers and support personnel.

Payment transactions are encrypted and secured by 3rd party processing.

Order historys are purged annually. 

Please refer to our Privacy Policy for more about our data handling practices.

Looking for an invoice or your order history? Contact shop support.

We always love to hear your ideas! Our new product additions come directly from our customers. Please send us a Product Suggestion Form here.

Other Issues? Contact Shop Support

Customer support is available MON – FRI (09:00 – 17:00) at the number in the top bar of this website.

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